we book up quickly! to ensure your place on our calendar, order early! a 50% deposit is required to reserve your cake date. simply fill out our online order form and we'll email an invoice. easy peasy!
PAYMENT: A non-refundable deposit of 50% is required to reserve your order. Your order is NOT reserved until deposit is made. The full amount of the cake balance is due NO LATER than two weeks before your event. Serving plates, cake stands, cupcake stands are not included in the price of your cake and will not be provided by Paris Custom Cakes. Due to constantly fluctuating food costs, price quotes are subject to change but are guaranteed for 30 days.
CANCELLATION POLICY: Cakes cancelled prior to the 14 day lockout date can be refunded up to 50% of the balance paid. The 50% deposit will not be refunded. Cakes cancelled after the 14 day lockout date will not be refunded. In the event that something occurs to affect your scheduled event date, please contact us to discuss options. We understand things can come up that are out of your control and will work hard to accommodate you.
FOOD ALLERGIES AND FLOWERS: You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminates. All of PCC's cakes, fillings and frostings may contain or come into contact with soy, wheat, dairy, nuts or other allergens. You acknowledge that you are responsible for informing your guests of this allergy information and hold us harmless for allergic reactions.
ACTS OF GOD: Paris Custom Cakes' obligation to perform will be modified to the extent necessary based on transportation problems, delays in product delivery, inclement weather, acts of God, illness or other causes beyond PCC's control that make it impossible or impractical for PCC to perform. Should you choose to have your cake set up outdoors, we are not responsible for what happens to it, be it weather, insect, animal or sand.
DELIVERY: It is your responsibility to ensure the event location is open and available for set up at the appointed time. You are responsible for providing an appropriate, secure table and environment for the cake. Cakes are heavy and require a sturdy and level table with an optimal room temperature of 75 degrees or below. PCC is not responsible for anything that may happen to the cake after we have delivered and set up at the event location. If you or your representative elects to pick up the cake, you assume all liability and responsibility for the condition of the cake once it leaves PCC's possession.
PICKING UP YOUR CAKE: If you choose to pick up your cake, you should make sure you have a clean, flat surface to set the cake on while driving. Vans, sport utility and any vehicle that the back seat folds in so the air conditioning can make it to the trunk are the best for traveling. If you are in a car, the floor is generally safer than the seat. Most of our cakes are either too large or irregularly shaped to fit in a cake box so you need to take special care to protect them. Once you leave with the cake it is no longer the responsibility of PCC.
TOPPERS/ORNAMENTS: Ornaments can be brought to us 30 days before your event. Topping cake with ornaments that are too heavy or not secured properly may cause damage to your cake. If any party other than PCC adds to a cake, we are not responsible for damage to the ornament or the cake.
CUSTOM CAKES: Please note that colors and design of your cake may vary slightly from sample photos to accommodate nature of edible components and to make yours a truly custom cake.
OUR GUARANTEE: We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. We want to create the cake of your dreams!